125 Hawthorne Avenue, St. Joseph, MI 49085 USA
Phone: 269-983-2582 or 800-542-2420

ROSBACK

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ROSBACK Service

Need customer support or other service?    

We provide value to our customers as well as unparalleled customer service before, during and after all sales.  Guaranteed ...

Service by Phone:
Available from 7:30 AM to 4:15 PM Eastern Standard Time, Monday through Friday. This option is also available free.

  • Phone: 269-983-2582 or 800-542-2420
  • Fax: 269-983-2516

IMPORTANT information that you'll need when calling for service:

  • your machine's serial #
  • and customer ID # (if available) when ordering.

Service by Field Rep/On Site:
If the need for a service technician arises, first contact your Rosback dealer/distributor from whom this equipment was purchased.  If you are unable to obtain service locally, contact our main office. Rosback will send one of our experienced field representatives to service your machine in a reliable fashion to get your bindery machines up and running again.  Field rep services cover technical assistance, installation, preventive maintenance and equipment repair.

Self-Help Service page links online:
Check out our troubleshooting Tips-N-Hints links below.  This option is available free of chargeThese are guidelines describing some service situations that might occur along with their remedies.  These pages also have links to basic preventive maintenance schedules that describe typical maintenance for Rosback finishing equipment that will help keep them in good continuous operating condition.

Troubleshooting Tips-N-Hints and Preventive Maintenance Schedules
for servicing Rosback Book Binding and Finishing Equipment

WARNING!  Make sure the input power is OFF.  Disconnect, lock and tag before starting any service or maintenance work.  This is to avoid any possibilities of becoming entangled in moving parts or severe, possibly fatal electrical shock.

Before doing any of these procedures:

  • Disconnect machine from its power source.

  • Always be alert.

  • Study your situation.

  • Do the easiest things first.

  • Double check before powering machine.

After the scheduled services are performed, record the date and time, who performed the service and what type of service in the boxes provided after each maintenance period.

Click here for a printable Maintenance Record Service Sheet

  Tips & Hints Preventive Maintenance Schedules
Rosback Book Binding Saddle Stitcher Finishing Equipment 201 & 203 Stitcher 201 & 203 Stitcher
Rosback 240 & 220 True-Line Series Perforators 220 & 240 Series Perforator 220 True Line Series Perforator

240 Series Perforator

Rosback 3-Knife Trimmer Finishing Equipment 250 & 318 Trimmer 250 & 318 Trimmer
Rosback 706 Feeder Finishing Equipment 706 Feeder 706 Feeder
Rosback 724 Feeder Finishing Equipment 724 Feeder 724 Feeder
Rosback Perfect Binder 880 & 882 Perfect Binder 880 & 882 Perfect Binder
203 & 318 Saddle Bindery System
Book Setup Instruction Sheet
 

Setup instructions for converting stagger and straight stitching on 202 Stitchers.

ROSBACK'S Contact Info...

Telephone:
269-983-2582
800-542-2420
              7:30 AM ~ 4:15 PM Eastern Standard Time, Mon ~ Fri
FAX:
269-983-2516
Postal & Shipping address:
Rosback Company
125 Hawthorne Ave
St. Joseph, MI 49085 USA
E-mail:
General Information, Sales & Customer Support: Sales@RosbackCompany.com
Ron Bowman VP Sales & Marketing

 

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Manufactured in the USA since 1881