Need customer support or other service?
We provide value to our customers as well as unparalleled customer service before, during and after all sales. Guaranteed ...

Service by phone:
Available from 7:30 AM to 4:15 PM Eastern Standard Time, Monday through Friday. This service is available free of charge.
• Phone: 269-983-2582 or 800-542-2420
• Fax: 269-983-2516

IMPORTANT information that you'll need when calling for service:
• your machine's serial #
• and customer ID # (if available) when ordering.

Self-Help Service page links online:
Check out our troubleshooting Tips-N-Hints below. These guidelines describe common problems that might occur along with their remedies. There are also links to preventive maintenance schedules that will keep your Rosback finishing equipment in good operating condition. Finally, some documents relating to specific service and troubleshooting procedures can be found at the bottom of the page.

Troubleshooting Tips-N-Hints and Preventive Maintenance Schedules

WARNING! Make sure the input power is OFF. Disconnect, lock and tag before starting any service or maintenance work. This is to avoid any possibilities of becoming entangled in moving parts or severe, possibly fatal electrical shock.

Before doing any of these procedures:
• Disconnect machine from its power source.
• Always be alert
• Study your situation
• Do the easiest things first.
• Double check before powering machine.

After the scheduled services are performed, record the date and time, who performed the service
and what type of service in the boxes provided after each maintenance period.

Tips & Hints
Preventative Maintenance Schedules