Need customer support or other service?
We provide value to our customers as well as unparalleled customer service
before, during and after all sales. Guaranteed ...
Service by Phone:
Available from 7:30 AM to 4:15 PM Eastern Standard Time, Monday through Friday. This
option is also available free.
- Phone: 269-983-2582 or 800-542-2420
- Fax: 269-983-2516
IMPORTANT information that you'll need when calling for service:
- your machine's serial #
- and customer ID # (if available) when ordering.
Service by Field Rep/On Site:
If the need for a service technician arises, first contact your Rosback
dealer/distributor from whom this equipment was purchased. If you are
unable to obtain service locally, contact our main office. Rosback will send one
of our experienced field representatives to service your machine in a reliable
fashion to get your bindery machines up and running again. Field rep
services cover technical assistance, installation, preventive maintenance and
Self-Help Service page links online:
Check out our troubleshooting Tips-N-Hints
links below. This option is
available free of charge. These
are guidelines describing some service situations that might occur along with
their remedies. These pages also have
links to basic preventive maintenance schedules that describe typical
maintenance for Rosback finishing equipment that will help keep them in good
continuous operating condition.
Troubleshooting Tips-N-Hints and Preventive Maintenance
for servicing Rosback Book Binding and Finishing Equipment
Make sure the input power is OFF.
Disconnect, lock and tag before starting any service or maintenance work.
This is to avoid any possibilities of becoming entangled in moving parts
or severe, possibly fatal electrical shock.
Before doing any of these procedures:
machine from its power source.
the easiest things first.
check before powering machine.
After the scheduled services are performed, record the date and time, who
performed the service and what type of service in the boxes provided after each
here for a printable Maintenance
Record Service Sheet
instructions for converting stagger and straight stitching on 202 Stitchers.
ROSBACK'S Contact Info...
7:30 AM ~ 4:15 PM Eastern Standard Time, Mon ~ Fri
- Postal & Shipping address:
- Rosback Company
125 Hawthorne Ave
St. Joseph, MI 49085 USA
- General Information, Sales & Customer Support: Sales@RosbackCompany.com
Ron Bowman VP Sales & Marketing